Information about returning eligible aviation products purchased through AviaStore.
Contact AviaStore before sending a product back. Provide your order number, product name, part number and the reason for the return. We will confirm the applicable return process and address.
Return eligibility can depend on the product, order type, condition and applicable statutory or contractual terms. Products that have been specially sourced, modified, installed, used or otherwise made non-resalable may be subject to different conditions.
Where a return is approved, keep the product in its original condition and include relevant packaging, accessories and documentation where applicable. Do not install or alter a product if you are considering a return unless expressly instructed.
If an item arrives damaged or you receive the wrong product, contact us as soon as possible and include photographs and order details. We will review the issue and advise on the next step.
Once an approved return has been received and assessed, any applicable refund is processed according to the order terms and the original payment method where possible.
Contact AviaStore before shipping a return so we can confirm the correct procedure.
